What is FASTag?
FASTag is an RFID tag pasted on your car windshield allowing you to drive through the NHAI FASTag lanes (at NHAi Toll Plazas) without having to stop to pay the toll taxes.
Zip through tolls like a VIP

What is the validity of a FASTag?
A FASTag is valid for 5 years from the date of purchase. You can recharge or top-up the FASTag as per your requirement during this validity period.

What if I don't have a FASTag?
You will have to pay double amount of the toll fee at plazas if you don't have a FASTag. Also, you can't renew your car insurance without a FASTag.

I have two vehicles, can I use one FASTag for two vehicles?
No, you need to have two separate FASTag for each vehicle.

How much time it will take to deliver FASTag ordered from CarInfo app?
FASTag can take upto 2-3 business days to be delivered within Delhi NCR.
For Outside Delhi orders, it will approximately take upto 6-7 business days to be delivered.

How do I use my FASTag after purchase?

  1. To affix the FASTag on your vehicle, remove the adhesive strip and place the tag carefully on the centre of your car's front windshield from inside.
  2. Once the FASTag has been placed on the windshield, do not take it out as it may destroy the magnetic strip. Do not use cello tape or other adhesives to stick the FASTag.
  3. Maintain sufficient balance in your prepaid account. The applicable toll amount will be automatically deducted from your prepaid account at the toll gate.
  4. You must use special lanes dedicated for FASTag at the toll plaza.

Note: Toll charges vary based on the vehicle type and toll plaza.

How Can I check my FASTag Balance on Carinfo App?
You can check your FASTag Balance on CarInfo app by following few steps:

  1. Search your car by using RC Search feature
  2. Click on "Add as my vehicle" button
  3. Come back on homepage and then click on "FASTag" option from services tab
  4. The balance of your added vehicle will be shown there on top

When will my FASTag be blacklisted?
In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.

How do I Reactivate my Blacklisted Fastag?
1.You will have to speak to the bank to check the reason for the blacklist; it can either be due to  KYC (documentation issue) or  Low Balance (Crossing tolls with negative balance).
2. Bank will advise you reason and they will need to get blacklist cleared, if document issues, you will need to send those; if negative balance issues, you will have to recharge and get blacklist cleared.
3. Once done, you are free to use any fastag.

I have purchased a new car, how can I activate my FASTag without RC?

You can purchase FASTag at the time of activation. You can scan the RC invoice which you received at the time of Car purchase and enter chassis number to proceed further.

Once you receive your RC, you can update by contacting us on [email protected] for the same.

                                 Enjoy your Hassle Free Travel!

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